Once you have the file saved outside, delete the file from within the Silhouette library and empty the recycle bin. If the library storage is showing as full, you will need to save some of your personal files to an outside location.
SILHOUETTE STUDIO V3 NOT RESPONDING FULL
While Silhouette Design Store files do not count towards the library storage, if your cloud library is showing a full in the bottom left corner, this can cause syncing issues. Another reason may be if library cloud storage is full. I would recommend making a backup of your library and updating to the current version of the Silhouette software direct on the website. But, it is due to the protocols they have to follow and meet under the TLS guidelines. This is not something Silhouette has control over. Due to increase TLS Internet Security protocols that cover higher protection against credit card fraud, older software version can no longer connect to the Silhouette server. One other reason files may not be downloading to the library is if you are a user on an old software version prior to v3.
You may also want to check how it is set up to download from the store. Once it is finished, go back to the Silhouette software library and log back in. Log in to your account and click on the person icon in the top right corner for the Account Settings. Once the files are saves, continue to remove the user. This will ensure that you have copies of your personal files that may not have synced up properly to the cloud library. You may see a message that any files not synced properly may not have saved. This will remove the user from the library. Then click on the red x next to the email address. Click on your name in the top left corner. First, try logging out of the library completely and then logging back in. If it does not sync up or you experience the files showing but saying Download failed, then we move on to the next steps.
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